Privacy Policy
1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
2. Information We Collect
We may collect and process the following personal information:
- Name and surname
- Email address
- Phone number
- IP address
- Browser and device information
- Website usage data
- Any information you provide via forms or direct contact
3. How We Collect Information
We collect personal information:
- When you complete forms on our website
- When you contact us directly
- Automatically through cookies and tracking technologies
- Through analytics tools such as Google Analytics
4. Purpose of Processing
We use your information to:
- Respond to enquiries and provide services
- Improve our website and user experience
- Monitor and analyse website usage
- Communicate with you (where you have consented)
- Comply with legal and regulatory obligations
5. Legal Basis for Processing
We process your personal information where:
- You have given consent
- It is necessary for providing services you requested
- It is required to comply with legal obligations
- It is in our legitimate interests, provided your rights are not overridden
6. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your experience.
We use Google Analytics to collect information about how visitors use our site. This includes:
- Pages visited
- Time spent on pages
- Device and browser information
Google may process this information on our behalf in accordance with its own privacy policies.
You can control cookies through your browser settings.
7. Sharing of Personal Information
We may share your information with:
- Service providers who assist in operating our website
- Analytics providers such as Google
- Authorities where required by law
We do not sell your personal information.
8. International Data Transfers
Your information may be transferred to and processed in countries outside South Africa (e.g., by Google Analytics).
We take reasonable steps to ensure that such transfers comply with applicable data protection laws.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
11. Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing
- Withdraw consent
To exercise these rights, contact us using the details below.
12. Complaints
If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator (South Africa).
13. Contact Information
If you have questions about this Privacy Policy or your personal information:
- Email: [your email]
- Phone: [your phone number]
- Address: [your business address]
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.